Warranty

Products Manufactured By Array Solutions - Limited Warranty

Believe it or not we have a lifetime warranty on our blue box products we manufacture and 2 years on our black box products such as the AIM 4170. We warrant the functioning of the product as designed. If it fails to function as designed, we will repair or replace it free of charge as long as you, the original purchaser, own it and it was not damaged from lightning, other act of God or other casualty. We reserve the right to make that determination. We will photograph the evidence of such non-covered damage and will be happy to show it to you. We will listen to any reasonable argument on your behalf to alter our opinion and do our best to reach a mutually agreeable solution. You must pay for shipping charges both to and from us.

Procedure for Obtaining Warranty Service

If you have any doubts as to whether a problem is with our product or somewhere else in your system, please call us at our below listed telephone number. No one else besides us is authorized to perform our warranty obligations. If you are sure the problem is with our product, just ship it to our factory address. Please follow the packaging procedure explained below under "ALL REPAIRS." We will not make a warranty repair unless you include a copy of your purchase receipt, so please include it with the product to be repaired.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Products Not Manufactured By Array Solutions - Manufacturer's Warranty Only

We do not warrant other products we sell. They are warranted by the original manufacturer. Please follow the manufacturer's policies and procedures for warranty service to insure the best and quickest service.

Provisions Applicable to All Products

Very Important, retain all shipping boxes for possible claims made to the shipper for damaged product! Not doing so will affect how your warranty replacement is handled since we cannot replace a product that had it damage claim rejected due to the customer not retaining the original shipping box.

In no case will we be liable for any incidental or consequential damages, which includes, but is not limited to, damage to equipment connected or attached to any product we sell. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your sole and exclusive remedy upon our failure to meet our warranty obligations to repair or replace as described above is refund of the purchase price.

ANY CONTROVERSEY OR CLAIM ARISING OUT OF OR RELATING TO PRODUCTS WE SELL SHALL BE SETTLED BY ARBITRATION IN ACCORDANCE WITH THE ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION.