Policies and Warranty
Products
Manufactured By Array Solutions - Limited Warranty
Believe
it or not we have a lifetime warranty on our blue box products we manufacture
and 2 years on our black box products such as the AIM 4170.
We warrant the functioning of the product as designed. If it fails to
function as designed, we will repair or replace it free of charge as long
as you, the original purchaser, own it and it was not damaged from
lightning, other act of God or other casualty. We reserve the right to
make that determination. We will photograph the evidence of such
non-covered damage and will be happy to show it to you. We will listen to
any reasonable argument on your behalf to alter our opinion and do our
best to reach a mutually agreeable solution. You must pay for shipping
charges both to and from us.
Procedure for Obtaining Warranty Service
If you have any
doubts as to whether a problem is with our product or somewhere else in
your system, please call us at our below listed telephone number. No one
else besides us is authorized to perform our warranty obligations. If you
are sure the problem is with our product, just ship it to our factory
address. Please follow the packaging procedure explained below under "ALL
REPAIRS." We will not make a warranty repair unless you include a copy of
your purchase receipt, so please include it with the product to be
repaired.
This warranty gives
you specific legal rights, and you may also have other rights that vary
from state to state.
Products
Not Manufactured By Array Solutions - Manufacturer's Warranty Only
We do not warrant
other products we sell. They are warranted by the original manufacturer.
Please follow the manufacturer's policies and procedures for warranty
service to insure the best and quickest service.
Provisions
Applicable to All Products
Very Important, retain all shipping boxes for
possible claims made to the shipper for damaged product! Not doing
so will affect how your warranty replacement is handled since we cannot
replace a product that had it damage claim rejected due to the customer
not retaining the original shipping box.
In no case will we be
liable for any incidental or consequential damages, which includes, but is
not limited to, damage to equipment connected or attached to any product
we sell. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
Your sole and
exclusive remedy upon our failure to meet our warranty obligations to
repair or replace as described above is refund of the purchase price.
ANY CONTROVERSEY OR
CLAIM ARISING OUT OF OR RELATING TO PRODUCTS WE SELL SHALL BE SETTLED BY
ARBITRATION IN ACCORDANCE WITH THE ARBITRATION RULES OF THE AMERICAN
ARBITRATION ASSOCIATION.
You may obtain warranty
information at no charge by calling us at the below telephone number or by
contacting the manufacturer for products we do not manufacture.
OTHER THAN AS STATED
ABOVE, ARRAY SOLUTIONS DISCLAIMS ANY WARRANTY OF MERCHANTABILITY, FITNESS
FOR ANY PARTICULAR PURPOSES WHATSOEVER AND ANY IMPLIED WARRANTIES.
ALL REPAIRS: When
sending in a product for service, please carefully "double" box it and ship
it insured for your protection. Please include a note clearly describing
the problem, how you wish the item returned to you and how you wish to pay
for the service if it is not covered by our warranty. Package your item
properly. Array Solutions is not responsible for merchandise damaged in
shipment. Our service rate is $50 per hour (2 hr.
minimum).
NON-REPAIR RETURNS:
Returned items must be received by us in original, as-shipped, condition
including the original box, manuals, accessories, and copy of sales
receipt. Returns must be within 14 days of purchase. Returned items are
subject to a 15% restocking fee. Shipping charges are not refundable.
Phone and FAX:
Tel: 972 203 2008
Fax: 972 203 8811
Factory Address: Array
Solutions 350 Gloria Rd. Sunnyvale TX 75182
Sales
Outside the United States:
Purchase of products by those outside the United States of America
constitutes purchaser's agreement that all questions concerning the
respective rights and obligations arising under the terms of purchase are
subject to arbitration under the provisions of Texas Civil Practice and
Remedies Code Section 172.001 et seq.
